Terms & Conditions Policy
All tours are operated by LYFT DMC, a Turkish company (“MOIRA TRAVEL” or the “Tour Operator”). Your booking contract may be with the Tour Operator by booking or participating in a tour and any related products or services (a “Tour”) with the Tour Operator, you (“you”) agree to these Terms & Conditions (the “Terms”).
The confirmation sent by the Tour Operator or your travel agent will contain details of final payment required for any booking. Payment of the balance of the price for any products or services booked is due 30 days before the departure date of the first product or service included in the applicable booking. If full payment is not received by the applicable due date, the Tour Operator may, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If a booking is made less than 15 days before the departure date of the first product included in the applicable booking, then the full amount must be paid at the time of booking. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.
The Tour Operator is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to the Tour Operator.
Cancellation of a Tour:
(a) Cancellation received 31 days or more before departure of first product or service in relevant booking: Full refund (except for bank charges, airlines tickets and cruise tickets)
(b) Cancellation received 30-15 days before departure of first product or service in relevant booking: an amount equal to 35% of the remainder of the payments made to the Tour Operator in respect of the cancelled Tour will be refunded.
(c) Cancellation received 14-08 days before departure of first product or service in relevant booking: an amount equal to 50% of the remainder of the payments made to the Tour Operator in respect of the cancelled Tour will be refunded.
(d) Cancellation less than 07 days before departure of first product or service in relevant booking: no further refund will be payable.
The Tour Operator will deduct the cancellation charge(s) from any amount you have already paid to the Tour Operator.
Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client.
Moira Travel accepts no liability on the Client’s behalf where Moira Travel has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour.
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